Five Star Selling Course
This course will take your sales associates through the the basics of selling in retail. Set in a variety of retail environments the course shows examples of good and bad sales techniques and gives your employees a simple step-by-step guide to becoming great at retail sales.
This course has five sections that represent each of the five stars.
STAR ONE: Greet the Customer
- Acknowledge every customer immediately
- Establish eye contact
- Approach your customer with a verbal greeting
STAR TWO: Determine His or Her Needs
- Use open ended questions
- Keep control of the sale
- Lead the customer
- Show choices
STAR THREE: Present Merchandise
- Use the process of elimination
- Show merchandise that you feel your customer would like
- Show coordinating items or accessories
- Know your products
STAR FOUR: Validate the Selection
- Verify the customer is fully satisfied
- Encourage your customers to try on the merchandise
STAR FIVE: Close the Sale
- Continue showing merchandise
- Show a “keep it in mind” item
- Thank your customer for the business
This course includes a video an employee quiz.
Keywords: retail, sales, selling, retail sales
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Five Star Selling Course
Five Star Selling
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$9.95 ( Per License )
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