Active Listening Made Simple

Created by: TrainingABC Top Author
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Last Updated 01/2026
English
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What you'll learn

Active listening communication skills for employees and managers in the workplace.

Amendment 42-24 Authorized for use 1 January 2025 / Mandatory 1 January 2026

Key Words

Description

In an age where communication is often reduced to screen interactions and fast-paced exchanges, the importance of active listening cannot be overstated.

Active listening is a communication technique that requires the listener to fully engage with the speaker, understanding not just the words being said but also the underlying emotions and intentions.
Active listening is more than simply hearing what someone says, it involves a conscious effort to understand, interpret, and respond to the speaker. Unlike passive listening, where a person may hear words but not actually engage with the content, active listening emphasizes engagement and feedback.

It requires the listener to actively participate in the conversation, fully absorbing the information being shared to foster a deeper understanding.

Key Components of Active Listening:

• Attention
• Reflection
• Paraphrasing
• Summarizing
• Using Reflective Statements
• Emotional Validation
• Share Relatable Experiences
• Compassionate Responses
• Empathetic Nonverbal Behavior
• Open-Ended Questions
• Clarifying Questions
• Body Language
• Facial Expressions
• Feedback
• Acknowledgment
• Insight Sharing
• Constructive Responses
• Encourage Further Discussion

Active Listening Made Simple

Active Listening Made Simple
Active Listening Made Simple

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