Active Listening Made Simple
Last Updated 01/2026
English
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11 mins! Run Time
11 mins! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
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Access
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Access
What you'll learn
Active listening communication skills for employees and managers in the workplace.
Key Words
Description
In an age where communication is often reduced to screen interactions and fast-paced exchanges, the importance of active listening cannot be overstated.
Active listening is a communication technique that requires the listener to fully engage with the speaker, understanding not just the words being said but also the underlying emotions and intentions.
Active listening is more than simply hearing what someone says, it involves a conscious effort to understand, interpret, and respond to the speaker. Unlike passive listening, where a person may hear words but not actually engage with the content, active listening emphasizes engagement and feedback.
It requires the listener to actively participate in the conversation, fully absorbing the information being shared to foster a deeper understanding.
Key Components of Active Listening:
• Attention
• Reflection
• Paraphrasing
• Summarizing
• Using Reflective Statements
• Emotional Validation
• Share Relatable Experiences
• Compassionate Responses
• Empathetic Nonverbal Behavior
• Open-Ended Questions
• Clarifying Questions
• Body Language
• Facial Expressions
• Feedback
• Acknowledgment
• Insight Sharing
• Constructive Responses
• Encourage Further Discussion
Active listening is a communication technique that requires the listener to fully engage with the speaker, understanding not just the words being said but also the underlying emotions and intentions.
Active listening is more than simply hearing what someone says, it involves a conscious effort to understand, interpret, and respond to the speaker. Unlike passive listening, where a person may hear words but not actually engage with the content, active listening emphasizes engagement and feedback.
It requires the listener to actively participate in the conversation, fully absorbing the information being shared to foster a deeper understanding.
Key Components of Active Listening:
• Attention
• Reflection
• Paraphrasing
• Summarizing
• Using Reflective Statements
• Emotional Validation
• Share Relatable Experiences
• Compassionate Responses
• Empathetic Nonverbal Behavior
• Open-Ended Questions
• Clarifying Questions
• Body Language
• Facial Expressions
• Feedback
• Acknowledgment
• Insight Sharing
• Constructive Responses
• Encourage Further Discussion
Active Listening Made Simple
Active Listening Made Simple