Conflict is a natural part of any workplace, arising from diverse perspectives, priorities, and personalities. While it can be challenging, conflict, when managed constructively, can lead to innovation, stronger collaboration, and a more harmonious work environment.

This Course Covers:

• The benefits of successfully addressing workplace conflict
• Ineffective strategies
• Acknowledge the conflict
• Focus on common goals
• Practice active listening
• Use “I” statements
• Seek mutual understanding
• Brainstorm solutions together
• Agree on a plan of action
• Follow up
• Neutral mediation